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In a Nutshell
Working remotely from Brazil, I was the UX Designer responsible for research, interviews, high fidelity prototyping and the creation of two new Apps.
In addition to the UI, I was charged with the task of translating the new apps from Portuguese (PT) to English (UK) and French (FR).
The Company
Actuasys is a 20-year-old company based in Maia, Portugal that provides cloud-based solutions for attendance tracking and employee management. As of today, the catalogue is the following:
Their solutions currently control bureaucratic processes of HR in great public and private companies in Portugal. Some of their clients were:
Requisites
When hired by MJV, a multinational innovation agency, I expressed my interest in working internationally. That lead me to be allocated as the UX Designer responsible for all the usability and interface of the Actuasys Portugal project.
When I got in, the project was already started. I was meant to substitute the two other UX Designers who were currently leaving MJV.
Those two had been present during the Immersion process: all the key points were already determined, requisites were already stablished and they were already up on the Actuasys’ necessities. This information was passed second-handedly to me when I integrated the team.
Research
Our research involved Actuasys products, from web to mobile in order to understand how the company provided attendance management, what were their limitations and how we could overcome them to deliver true amazing User Experience.
We developed a Benchmarking to understand the competitors’ solutions. Some of the main apps discovered were Toolr, TOTVS RH Clock-in, GoFace and Sesame. We created a Miro board to compare all their features or the lack of thereof:
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Toolr, TOTVS RH Clock-in, GoFace and Sesame.
Prototyping
First, we developed a low fidelity wireframe directly on Miro. Most of it was done by the two other UX Designers. No color palette, no complex components. The idea was to understand the basic hierarchy of pages and features of the two new apps.
Attendance app wireframe.
After the UX Designers departure of MJV, I scheduled a meeting with Actuasys’ Product Owner to present the wireframe and align expectations.
This process took place multiple times up to the presentation of the final version. That’s because, although I had the space to give some recommendations and present ideas, all the final decisions were Actuasys’, and their Product Owner was a key to get everything right.
The high-fidelity functional prototype was created in Adobe XD, with color palette and branding provided by Actuasys.
Design Critique & Review
In between low fidelity and final version, because I was working solo, I asked a multitude of people to evaluate the prototype.
MJV provided me with a network of people always able to help. In total, I gathered with 5 Designers in Brazil, one from Portugal, and the very Head of Product of MJV Lisbon.
Talking to Portuguese people and hearing what they had to say was crucial to understand cultural differences and to avoid miswriting. After all, Brazilian Portuguese is as different from Portugal’s as American English is from British English:
Translating
All the prototype was conceived in Portuguese. However, Actuasys had clients all over the world and was willing to launch the Apps in Portuguese (PT), English (UK), French (FR) and Spanish (ES).
The translation from Portuguese to Spanish was outsourced to other employees. I dedicated my time solely to translating everything to English and French.
Using platforms as Linguee, I gave special attention to making sure everything written didn’t sound robotic, misplaced or out of context.
Results
After 4 months of work, developers already working on code, the project was finished. The feedback from Actuasys was incredibly positive and the two apps I designed became a case of success in MJV’s history.
